Lillibridge awarded for property management excellence
Tenant Satisfaction Scores Among Highest in the Nation
CHICAGO, Sep-22 2006 — Each year CEL & Associates, Inc. (CEL) compiles customer satisfaction survey data from thousands of commercial buildings around the country in order to determine which real estate organizations and properties deserve Best in the Industry status. "A List" Awards are given to property management teams with the highest tenant satisfaction scores in the nation. Lillibridge, one of the nation's largest private healthcare real estate firms, is pleased to announce the inclusion of five of its properties and management teams as "A List" Award winners.
Those properties and property management teams recognized as Best in the Industry include: Banner Desert Medical Pavilion (Mesa, AZ), Halifax Professional Center (Daytona Beach, FL), SETON Health Medical Park Tower (Austin, TX), SETON Health Southwest Health Plaza (Austin, TX) and Carondelet Health St. Joseph Medical
Center (Kansas City, KS).
"CEL is the industry's leading surveyor of tenant satisfaction, and we greatly appreciate their recognition," said Dan Schmidt, executive vice president of property operations. "Lillibridge aims to improve satisfaction in every aspect of our business. Tenants are our most valued customers — we strive to offer a comfortable working environment for physicians, their staff and patients."
"Enabling our clients to address the needs of their patients and communities is at the heart of our mission," explained Todd W. Lillibridge, chairman and chief executive officer of Lillibridge. "We thank CEL, our award recipients, and our valued tenants for their combined effort to create and acknowledge successful relationships."
ABOUT LILLIBRIDGE
Lillibridge provides real estate services and capital exclusively to hospitals and healthcare systems. As "The Total Healthcare Real Estate SolutionSM" the company offers a full complement of capabilities — buys and develops medical office and outpatient / ambulatory care facilities; provides program management services to build and / or renovate inpatient / acute care hospitals; offers strategic leasing and comprehensive development services; provides asset and property management services; and advises clients on a wide variety of strategic, financial and operational real estate issues. Lillibridge's national scope encompasses more than 250 hospitals and healthcare systems across 40+ states - 6,000 physicians and hospital tenants - and 10 million sf of medical property across the country. Headquartered in Chicago, Lillibridge has multiple regional offices and over 200
dedicated employees.
ABOUT CEL & ASSOCIATES, INC.
CEL & Associates, Inc. is recognized and acknowledged as the leading surveyor of client, tenant, resident, customer and employee satisfaction within the real estate industry. They have conducted over 1,000,000 tenant surveys in thousands of buildings. The Building Owners and Managers Association ("BOMA") selected CEL surveys as the "Official Survey" for the commercial real estate industry. Their "Best in the Industry" benchmark survey results, first established in 1997, enable those who use CEL & Associates, Inc. surveys to compare themselves to their peers. CEL specializes in strategic planning, compensation, customer satisfaction and performance improvement. For more information visit www.celassociates.com.