The Lillibridge Standard. Higher. Tougher.
Unique in the Field of Healthcare Real Estate.
You know Lillibridge as the gold standard in healthcare real estate. In everything we do, we are guided by integrity, pride, quality and commitment to our clients. It's the Lillibridge Standard.
Lillibridge has an exceptional drive to exceed expectations, and it shows. Some of the ways we measure success are Net Promoter Score®, BOMA 360 Performance Program®, BOMA TOBY® Awards, CEL & Associates Satisfaction Surveys, and ENERGY STAR® Certification.
Net Promoter Score®
All companies deal with measuring and consistently delivering on their value proposition. At Lillibridge, we are no different. Over the years we have adopted a physician customer survey process and a client survey - and have taken them to a new level by incorporating a Net Promoter Score® system where we seek direct feedback from our clients regarding our level of service. Using and acting on this timely information, we earn respect each day as we perform our duties to the highest level possible.
BOMA 360 Performance Program®
Achieving the BOMA (Building Owners and Managers Association) 360 designation demonstrates to owners, tenants, prospective tenants and the community that the property is being managed to the highest standards of excellence. Lillibridge is proud to announce its first BOMA 360 Performance Program® winner:
- Banner Desert Medical Center | Mesa AZ - March 2012
Lillibridge has been privileged to receive the following TOBY® (The Office Building of the Year) Awards -
Lillibridge has been the proud recipient of the BOMA TOBY® (The Office Building of the Year) on numerous occasions. The TOBY Award, created in 1985, is the most prestigious and comprehensive evaluation in the commercial real estate profession. Described as the "Academy Awards" for office buildings, the TOBY Award recognizes quality in office buildings and excellence in office building management. Lillibridge continues to position the buildings it owns and manages to compete for future TOBY awards. Learn more by visiting BOMA.
- Banner Desert Medical Center | Mesa AZ
BOMA 360 winner 2012
- Exempla Lutheran Medical Center | Wheat Ridge CO
- Florida Hospital Celebration Health | Celebration FL
- Northwestern Memorial Hospital | Chicago IL
- Saint Joseph's Hospital of Atlanta | Atlanta GA
- Seton Medical Park Tower | Austin TX
- Seton Northwest Health Plaza | Austin TX
CEL & Associates REACT Tenant Satisfaction & Opinion Surveys
Lillibridge stakes is reputation on well managed buildings, so we engage CEL & Associates to perform annual tenant satisfaction and opinion surveys. Responses from each survey received are compiled to a variety of summaries that provide us not with just data ... but with actionable information to continually improve the outstanding level of service we provide to our valued physician and hospital tenants. Learn more about CEL REACT Surveys.
Lillibridge has an ongoing commitment to sustainability practices and reducing energy consumption and impact on the environment. Lillibridge continues to execute its goal of implementing ENERGY STAR® benchmarking technology throughout its medical office building portfolio. Learn more about ENERGY STAR for healthcare.